Editorial contact · Corrections

Contact the RocketPlay Pokies Index editorial team

This page is for editorial corrections, feature-tag fixes, volatility-classification feedback, and broken-link reports about RocketPlay pokies entries on this site. It is not casino account support — we are not the operator and cannot help with deposits, withdrawals, bonus disputes, or account verification at RocketPlay Casino. For those, route the request to the operator's own support channels.

The short answer

If you spotted a wrong feature tag, a stale volatility band, an outdated bonus-eligibility note, or a broken internal link — email the editorial team and we'll re-check the page against the live operator/provider info. If you have a casino-account problem, an unpaid withdrawal, a disputed bonus, or you need gambling-help support, this page is the wrong page; the routing list below points to the right one.

Email the editorial team

Best-effort editorial response. No 24/7 SLA. We aim to acknowledge within a few business days.

How to request a correction

Including these six items in the email makes the correction faster and more likely to be applied accurately. Missing items add a back-and-forth round.

  • 1. Page URLWhich page on this site has the issue (paste the full link, e.g. rocketplaycasino.best/faq or the section anchor).
  • 2. Slot or pokie nameIf the issue is about a specific title, include the exact in-lobby name as it appears on RocketPlay.
  • 3. Provider nameThe game studio (Pragmatic Play, Endorphina, Slotopia, Gamzix, etc.). Helps disambiguate same-named titles.
  • 4. Feature / volatility issueWhat we got wrong and what the correct tag should be. Example: "tagged as Megaways but the in-game info panel says Cluster Pays."
  • 5. Bonus-eligibility issueIf the eligibility note doesn't match the live operator promo page, paste the relevant operator-page text or a screenshot URL.
  • 6. Source or screenshotProvider's own website, in-game info panel, RocketPlay's live promo page — whatever supports the correction. Optional but speeds review.

What this site does not handle

This site is a slot-selection guide, not the operator and not a support agent. The list below is the honest routing for requests that come in regularly but aren't ours to fix:

  • Casino account problems at RocketPlay — locked account, KYC document review, login resets, account closure requests. Route to the operator's own support channels through your in-account messages.
  • Withdrawal disputes — held cash-outs, payout delays, reversed withdrawals. Operator support first; if unresolved after the operator's stated SLA, the licensing-body complaint channel (Curaçao Gaming Control Board for offshore operators of this type) is the formal escalation.
  • Bonus disputes — voided bonuses, max-bet breach voids, eligible-games disputes. These are operator-policy decisions; the operator's support is the only route. We can verify the published rule but we can't overturn an operator's enforcement of it.
  • Personal gambling help — if gambling has stopped being entertainment or you need to talk to a counsellor, please use the responsible gambling page — Gambling Help Online 1800 858 858 is free, 24/7, and confidential.
  • Press / media enquiries — same editorial email above, but please tag the subject line "MEDIA" so it routes correctly.
  • Affiliate / partnership pitches from operators — same email; please be aware the editorial framework is fixed and doesn't change for commercial terms.

Methodology & editorial standards

If your question is about how we evaluate slots (the slot-type map, the volatility ladder, the feature taxonomy, the bonus-eligibility checks, what we don't claim) — that's covered on the about page. The page also lists explicitly the things we don't do: no fabricated test deposits, no fake user reviews, no invented ratings, no published reviewCount.

If your question is about how to read a specific slot before spinning, that's on the pokies FAQ — volatility, RTP, bonus eligibility, mobile play, bonus-buy risk, and the responsible-gambling specifics for pokie sessions.

Response expectations — honest version

We don't promise a 24/7 SLA and we don't have a ticketing system. Editorial email is read by a small team and acknowledged within a few business days. Corrections that affect a reader's bankroll (wrong bonus-eligibility, wrong volatility tag on a high-volatility slot, broken link to a critical page like responsible-gambling) are prioritised over cosmetic fixes.

If your email is account-related (casino, payments, bonus, KYC) and you didn't route it via the "What this site does not handle" list above, expect a polite redirect rather than a substantive reply — we cannot intervene with the operator on your behalf.

Where to read more

Slot-type map, volatility ladder & feature taxonomy: pokies index home. Pokie-specific FAQ: /faq. Editorial methodology and what we don't claim: /about. Responsible-gambling tools and AU support directory: /responsible-gambling.

Last updated: 17 May 2026